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PRINTING
TRADE PRACTICES | PRIVACY POLICY
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Quotation
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A
quotation not accepted within 30 days may be changed.
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Orders
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Acceptance
of orders is subject to credit approval and contingencies
such as fire, water, strikes, theft, vandalism, acts
of God, and other causes beyond Hignell Book Printing
/ Unigraphics Limited's control. Cancelled orders
require compensation for incurred costs and related
obligations.
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Experimental
Work
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Experimental
or preliminary work performed at customer's request
will be charged to the customer at Hignell Book Printing/Unigraphics
Limited's current rates. Hignell Book Printing/Unigraphics
Limited must give written approval for all use of this
work and for any derivation or ideas from it. |
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Accuracy
of Specifications
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Quotations
are based on the accuracy of the specifications provided.
Hignell Book Printing/Unigraphics Limited can re-quote
a job at time of submission if copy, film, tapes, disks,
or other input materials do not conform to the information
on which the original quotation was based.. |
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Preparatory
Materials
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Artwork,
type, plates, negatives, positives, tapes, disks, and
all other items supplied by Hignell Book Printing/Unigraphics
Limited remain Hignell Book Printing/Unigraphics Limited's
exclusive property. |
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Electronic
Manuscript or Image
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It
is the customer's responsibility to maintain a copy
of the original file. Hignell Book Printing/Unigraphics
Limited is not responsible for accidental damage to
media supplied by the customer or for the accuracy of
furnished input or final output. Until digital input
can be evaluated by Hignell Book Printing/Unigraphics
Limited no claims or promises are made about Hignell
Book Printing/Unigraphics Limited's ability to work
with jobs submitted in digital format, and no liability
is assumed for problems that may arise. Any additional
translating, editing, or programming needed to utilize
customer-supplied files will be charged at prevailing
rates. |
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Alterations/Corrections
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Customer
alterations include all work performed in addition to
the original specifications. All such work will be charged
at Hignell Book Printing/Unigraphics Limited's current
rates. |
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Prepress
Proofs
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Hignell
Book Printing/Unigraphics Limited will submit pre-press
proofs along with original copy for the customer's
review and approval. Corrections will be returned
to Hignell Book Printing/Unigraphics Limited on a
"master set" marked "OK". "OK with corrections", or
"New proof required" and signed by the customer. Until
the master set is received, no additional work will
be performed. Hignell Book Printing/Unigraphics Limited
will not be responsible for undetected production
errors if:
- Proofs
are not required by the customer;
- The
work is printed per the customer's OK;
- Requests
for changes are communicated orally.
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Press
Proofs
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Press
proofs will not be furnished unless they have been required
in writing in Hignell Book Printing/Unigraphics Limited's
quotation. A press sheet can be submitted for the customer's
approval as long as the customer is present at the press
during make-ready. Any press time lost or alterations/corrections
made because of the customer's delay or change of mind
will be charged at Hignell Book Printing/Unigraphics
Limited's current rates. |
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Colour
Proofing
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Because
of differences in equipment, paper, inks, and other
conditions between colour proofing and production pressroom
operations, a reasonable variation in colour between
colour proofs and the completed job is to be expected.
When variation of this kind occurs, it will be considered
acceptable performance. |
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Over-runs
or Under-runs
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Over-runs
or under-runs will not exceed 10 percent of the quantity
ordered. Hignell Book Printing/Unigraphics Limited will
bill for actual quantity delivered within this tolerance.
If the customer requires a guaranteed quantity, the
percentage of tolerance must be stated at the time of
quotation. |
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Customer's
Property
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Hignell
Book Printing/Unigraphics Limited will only maintain
fire and extended coverage on property belonging to
the customer while the property is in Hignell Book Printing/Unigraphics
Limited's possession. Hignell Book Printing/Unigraphics
Limited's liability for this property will not exceed
the amount recoverable from the insurance. Additional
insurance coverage may be obtained if it is requested
in writing and if the premium is paid to Hignell Book
Printing/Unigraphics Limited. |
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Delivery
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Unless
otherwise specified, the price quoted is for a single
shipment, without storage, FOB Hignell Book Printing/Unigraphics
Limited's platform. Proposals are based on continuous
and uninterrupted delivery of the complete order. If
the specifications state otherwise, Hignell Book Printing/Unigraphics
Limited will charge accordingly at current rates. Charges
for delivery of materials and supplies from the customer
to Hignell Book Printing/Unigraphics Limited, or from
the customer's supplier to Hignell Book Printing/Unigraphics
Limited, are not included in quotations unless specified.
Title for finished work passes to the customer upon
delivery to the carrier at shipping point; or upon mailing
of invoices for the finished work or its segments, whichever
occurs first. |
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Production
Schedules
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Production
schedules will be established and followed by both the
customer and Hignell Book Printing/Unigraphics Limited.
In the event that the customer does not adhere to production
schedules, delivery dates will be subject to renegotiations.
There will be no liability or penalty for delays due
to the state of war, riot, civil disorder, fire, strikes,
accidents, action of government or civil authority,
acts of God, or other causes beyond the control of Hignell
Book Printing/Unigraphics Limited. In such cases, schedules
will be extended by an amount of time equal to the delay
incurred. |
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Customer-Furnished
Materials
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Materials
furnished by customers or their suppliers are verified
by delivery tickets. Hignell Book Printing/Unigraphics
Limited bears no responsibility for discrepancies between
delivery tickets and actual counts. Customer-supplied
paper must be delivered according to specifications
furnished by Hignell Book Printing/Unigraphics Limited.
These specifications will include correct weight, thickness,
pick resistance and other technical requirements. Artwork,
film, colour separations, special dies, tapes, disks
or other materials furnished by the customer must be
usable by Hignell Book Printing/Unigraphics Limited
without alteration or repair. Items not meeting this
requirement will be repaired by the customer or by Hignell
Book Printing/Unigraphics Limited at Hignell Book Printing/Unigraphics
Limited current rates. |
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Outside
Purchases
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Unless
otherwise agreed in writing, all outside purchases as
requested or authorized by the customer are chargeable. |
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Terms/Claims/Liens
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Payment
is net cash 30 calendar days from date of invoice. Claims
for defects, damages or shortages must be made by the
customer in writing no later than 10 calendar days after
delivery. If no such claim is made, Hignell Book Printing/Unigraphics
Limited and the customer will understand that the job
has been accepted. By accepting the job, the customer
acknowledges that Hignell Book Printing/Unigraphics
Limited's performance has fully satisfied all terms,
conditions, and specifications. Hignell Book Printing/Unigraphics
Limited's liability will be limited to the quoted selling
price of defective goods, without additional liability
for special or consequential damages. As security for
payment of any sum due under terms of an agreement,
Hignell Book Printing/Unigraphics Limited has the right
to hold and place a lien on all customer property in
Hignell Book Printing/Unigraphics Limited's possession.
This right applies even if credit has been extended,
notes have been accepted, trade acceptances have been
made, or payment has been guaranteed. If payment is
not made, the customer is liable for all collection
costs incurred. |
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Liability
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- Disclaimer
of Express Warranties: Hignell Book Printing/Unigraphics
Limited warrants that the work is as described in
the purchase order. The customer understands that
all sketches, copy, dummies, and preparatory work
shown to the customer are intended only to illustrate
the general type and quality of the work. They are
not intended to represent the actual work performed.
- Disclaimer
of Implied Warranties:
Hignell Book Printing/Unigraphics Limited warrants
only that the work will conform to the description
contained the purchase order. Hignell Book Printing/Unigraphics
Limited's maximum liability whether by negligence,
contact, or otherwise, will not exceed the return
of the amount invoiced for the work in dispute.
Under no circumstances will Hignell Book Printing/Unigraphics
Limited be liable for specific, individual, or consequential
damages.
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Indemnification
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The
customer agrees to protect Hignell Book Printing/Unigraphics
Limited from economic loss and any other harmful consequences
that could arise in connection with the work. This
means that the customer will hold Hignell Book Printing/Unigraphics
Limited harmless and save, indemnify and otherwise
defend him/her against claims demands, actions, and
proceedings on any and all grounds. This will apply
regardless of responsibility of negligence.
- Copyrights:
The customer also warrants that the subject matter
to be printed is not copyrighted by a third party.
The customer also recognizes that because subject
matter does not have to bear a copyright notice
in order to be protected by copyright law, absence
of such notice does not necessarily assure a right
to reproduce. The customer further warrants that
no copyright notice has been removed from any material
used in preparing the subject matter for reproduction.
To support these warranties, the customer agrees
to indemnify and hold Hignell Book Printing/Unigraphics
Limited harmless for all liability, damages, and
attorney fees that may be incurred in any legal
action connected with copyright infringement involving
the work produced or provided.
- Personal
or economic rights: The customer also warrants
that the work does not contain anything that is
libelous or scandalous, or anything that threatens
anyone's right to privacy or other personal or economic
rights. The customer will, at the customer's sole
expense, promptly and thoroughly defend Hignell
Book Printing/Unigraphics Limited in all legal actions
on these grounds as long as Hignell Book Printing/Unigraphics
Limited: promptly
notified the customer of the legal action; gives
the customer reasonable time to undertake and conduct
a defense. Hignell Book Printing/Unigraphics Limited
reserves the right to use his or her sole discretion
in refusing to print anything he or she deems illegal,
libelous, scandalous, improper or infringing upon
copyright law.
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Storage
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Hignell
Book Printing/Unigraphics Limited will retain intermediate
materials until the related end product has been accepted
by the customer. If requested by the customer, intermediate
materials will be stored for an additional period at
an additional charge. Hignell Book Printing/Unigraphics
Limited is not liable for any loss or damage to stored
material beyond what is recoverable by Hignell Book
Printing/Unigraphics Limited's fire and extended insurance
coverage. |
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Taxes
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All
amounts due for taxes and assessments will be added
to the customer's invoice and are the responsibility
of the customer. No tax exemption will be granted unless
the customer's Exemption Certificate (or other official
proof of exemption) accompanies the purchase order.
If, after the customer has paid the invoice, it is determined
that more tax is due, then the customer must promptly
remit the required taxes to the taxing authority or
immediately reimburse Hignell Book Printing/Unigraphics
Limited for any additional taxes paid. |
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Telecommunications
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Unless
otherwise agreed, the customer will pay for all transmission
charges. Hignell Book Printing/Unigraphics Limited is
not responsible for any errors, omissions, or extra
costs resulting from faults in the transmission. |
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PRIVACY
POLICY |
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At Hignell
Book Printing/Unigraphics Limited
we are committed to respecting your privacy.
As such, we have developed the following privacy policy,
in order to comply with the Canadian Personal Information
Protection and Electronic Documents Act. This
legislation recognizes the right of privacy of individuals
with respect to their personal information.
What is Personal Information?
Personal information includes any factual or subjective
information, recorded or not, about an identifiable
individual. This includes information in any form,
such as:
- age, name, ID numbers, income, ethnic origin,
or blood type
- opinions, evaluations, comments, social status,
or disciplinary actions
- employee files, credit records, loan records,
medical records, existence of a dispute between
a consumer and a merchant, intentions (for example,
to acquire goods or services, or change jobs)
Personal information does not include the name, title,
business address or telephone number of an employee
of an organization.
Collection and Use of Personal Information
Personal information only becomes known to Hignell
Book Printing/Unigraphics Limited
when you provide it to us. Information submitted
by you through our forms will be used for printing,
mailing, and billing purposes. Should Hignell
Book Printing/Unigraphics Limited
wish to use your personal information for a purpose
not contemplated at the time of initial collection,
such as additional services, products, or promotional
offers that may be of interest to you, we may use
your contact information, including your email address,
to ask for your consent to use your personal information
for this purpose.
Disclosure
Hignell
Book Printing/Unigraphics Limited
does not sell your personal information to third parties
and does not disclose your personal information unless
required by law. In short, we do not sell or share
any personal information that you provide to us.
This site contains links to other sites.Hignell
Book Printing/Unigraphics Limited
does not endorse or accept any responsibility for
the privacy practices, content, or the uses of these
web sites. Precautions to ensure that whatever you
have selected for your use are advised.
Cookies
Our site makes use of "per-session" cookies. Cookies
are small text files offered to your computer by Web
servers in order to keep track of your browser as
you navigate the site. Unlike "persistent" cookies,
which are stored on your hard drive and can last for
years, even decades, "per-session" cookies are stored
only in your browser's temporary (cache) memory and
are deleted when you shut down your browser.
Security
Hignell
Book Printing/Unigraphics Limited has
in place sophisticated security measures and procedures
to ensure that your personal information is protected
from misuse and from unauthorized access.
However, no data transmission over the Internet can
be guaranteed to be 100% secure. We cannot ensure
the security of the information you transmit to us
over the Internet.
Accessing your Personal Information
Feel free to contact us if you have any questions
or concerns about this policy. To do so, simply contact:
David Morcom
Controller
Hignell
Book Printing/Unigraphics Limited
523 Harstone Road
Winnipeg, Manitoba
R3R 1C8
Phone: 204.953.2393
Fax: 204.953.2396
davem@unigraphics.mb.ca
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